Kaulkin Ginsberg Insight – March 2009

Kaulkin Ginsberg Insight is sent each month to provide you and others in the Accounts Receivable Management (ARM) industry with valuable insight, access, and information. Each issue contains actionable content designed to assist you in making strategic business decisions. We hope you enjoy this issue. Comments are always welcome at hq@kaulkin.com.

March, 2009

A New Look

This issue of Insight has a new look – we’ve combined resources with our sister company,
insideARM.com. It’s part of our ongoing mission to assist you in making strategic business decisions by bringing you the very best analysis and information available.

In this issue of Insight, we’re taking a new look at trends in credit card portfolio pricing –of particular interest to debt buyers and credit issuers as they look ahead to the rest of 2009. Director Mark Russell provided a highly-popular pricing analysis last year, and after last month’s DBA conference, he decided it was time to release an update of the data. He’ll also be discussing these and other trends in more detail in an upcoming Executive Conference Call later in March (Visit http://www.insidearm.com/go/executive-conference-calls for more information).

If you manage a recovery network, today’s economy is forcing you to take a fresh look at your strategy. Also in this issue, Director Paul Legrady’s offers recovery managers suggested best practices for working with agency partners – information that will be useful for agency operators to understand as well.

Earlier this month, insideARM.com saluted the top-ranking companies in our first annual Best Places to Work in Collections contest. In this issue, insideARM.com’s publisher Stephanie Eidelman takes a look at the attributes of these high-ranking companies that may be helpful in determining priorities to improve employee satisfaction at your own company.

What other areas of your business warrant a new look? As always, your thoughtful feedback is important to me, so feel free to tell me what you think. I look forward to hearing from you.

Sincerely,

Mike Ginsberg

P.S. Meet us at the show!

Later this month, our team will be on hand at the National Collections and Credit Risk conference in Orlando, and then at ACA’s March for Success conference in Las Vegas. If you will be at one of these shows and would like to schedule a time for a confidential meeting, contact Michael Lamm at 240-499-3808 or by email.

This Month’s Insight

Getting Current on Pricing in the U.S. Credit Card Debt Purchasing Market
Kaulkin Ginsberg has been tracking the changes in credit card portfolio prices and liquidation performance over the past year. Based on these trends, we have made some predictions for where prices will be heading in 2009.

Mark Russell, Director, Kaulkin Ginsberg

Recovery Management: Best Practices for Managing Collection Agencies
Credit issuers and debt collection firms alike are facing extreme challenges today. Recovery managers need to maximize the effectiveness of their recovery strategy, and agencies need to work in close partnership with their clients in order to deliver results. With this in mind, we offer some best practices for recovery managers to consider when managing their recovery network.

Paul Legrady, Director, Kaulkin Ginsberg

What Makes a Company a Best Place to Work?
Employee retention is a huge factor for containing costs for most ARM companies. As a result of our recent Best Places to Work in Collections program, we’ve learned some of the leading attributes that lead to employee satisfaction.

Stephanie Eidelman, Publisher, insideARM.com

Featured Executive Briefs

Kaulkin Ginsberg produces these executive briefs to provide industry owners and managers with rich business analysis to inform their business decisions. Executive briefs are free to all registered members of insideARM, and registering to the site is also free.

	Modeling Recoveries of Post-Chargeoff Receivables
	Credit & Debt Collection Confidence Survey – 4th Quarter 2008

What Do You Think?

Kaulkin Ginsberg sends INSIGHT each month to provide you and others in the Accounts Receivable Receivable Management (ARM) industry with valuable content designed to assist you in making strategic business decisions.

We hope you enjoy this issue. Comments are always welcome, and you can send your opinion on these or any other stories to editor@insidearm.com.

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