Kaulkin Ginsberg Insight – June 2009

Kaulkin Ginsberg Insight is sent each month to provide you and others in the Accounts Receivable Management (ARM) industry with valuable insight, access, and information. Each issue contains actionable content designed to assist you in making strategic business decisions. We hope you enjoy this issue. Comments are always welcome at hq@kaulkin.com.

June, 2009

Accentuate the Positive




There’s no shortage of bad press when a debt collection company does something wrong.  At insideARM.com, we wanted to highlight ARM companies that are doing something right.

To celebrate excellence in the ARM industry, we launched our “Best Places to Work in Collections” program last year.  It honored those companies who are going the extra mile to create a positive work environment in what is often perceived as an emotionally difficult and grueling job.  I’m pleased to announce that this year’s “Best Places to Work in Collections” program is open for registrations for interested collection agencies, debt buyers, collection law firms, and creditor recovery departments.  We’ll be featuring the top-ranking companies in December.

Friendly competition is fun, but there is another reason to participate in this program; the proven benefits of an engaged workforce in contributing to company profitability.  In this issue of Insight, read Stephanie Eidelman’s excellent business case for why improving employee engagement may also improve the bottom line.

Also in this issue of Insight, we address a reader’s question on how the economy is impacting mergers and acquisitions in the ARM industry, and Director Paul Legrady takes a look at how recovery rates may be an early indicator of an economic recovery.

Kaulkin Ginsberg remains committed to fostering the success of the ARM industry and we are open to any ideas you may have for tools or resources that would help you grow your business. Just let us know by email or call us at 301.907.0840.

Sincerely,
Mike Ginsberg

President & CEO, Kaulkin Ginsberg

 
In This Issue
Featured Executive Brief
Client Success Story
Client Success Story
Presented by

Kaulkin Ginsberg in conjunction with insideARM.com

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About Us

This Month’s Insight

Paul Legrady

Are We There Yet – Liquidation Performance a Key Indicator of Economic Recovery

There may be no industry that has a better understanding of consumer financial health than the accounts receivable management industry. Kaulkin Ginsberg looks at the correlation between recovery data and the end of the recession.

Paul Legrady, Director, Kaulkin Ginsberg

Stephanie Eidelman

The Business Case for Engaged Employees

In times of economic uncertainty, many high-quality employees are focused on keeping their jobs, but this should not be cause for employer complacency. The long-term benefits of an engaged workforce are well-documented, and cultivating engagement should always be part of a company’s growth strategy.

Stephanie Eidelman, COO and Publisher, Kaulkin Ginsberg

Ask The Experts

ASK THE EXPERTS: Are M&A Deals Still Happening in Collections?

Ask the Experts is an interactive section for insideARM.com readers to ask direct questions to the experts at Kaulkin Ginsberg. This month, advisors look at the current market for mergers and acquisitions in the accounts receivable management industry.

Michael Lamm, Associate, Kaulkin Ginsberg

Featured Executive Brief

Kaulkin Ginsberg produces executive briefs to provide industry owners and managers with rich business analysis to inform their business decisions. Executive briefs are free to all registered members of insideARM, and registering to the site is also free.

Based on Kaulkin Ginsberg’s successes in working with clients, they have created this Executive Brief to give you real-world tactics that successful agencies are using today to survive the current economy and position themselves for long-term growth:


Survive Today and Thrive Tomorrow: 8 Tactics from Successful Debt Collection Firms

What Do You Think?

Kaulkin Ginsberg sends INSIGHT each month to provide you and others in the Accounts Receivable Management (ARM) industry with valuable content designed to assist you in making strategic business decisions.

We hope you enjoy this issue. Comments are always welcome, and you can send your opinion on these or any other stories to editor@insidearm.com.

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401 N. Washington Street, Suite 450, Rockville, MD 20850