There has been one consistent theme in all of my conversations with ARM professionals over the past few months; everyone is looking for new ways to work smarter. If you are looking for tools that can give you the edge, we have a number of resources available to you.
Network online: New technologies have enabled us to make business connections more efficiently than ever before. At EXPO 3.0 – our online-only exhibition for the ARM industry on February 16 – you’ll have a chance to network with other professionals in the industry in a whole new way. (You can read my recent blog on how you can network at EXPO 3.0.)
Find out what’s next: EXPO 3.0 will also feature a number of live webinars, including our State of the Industry presentation, where we’ll share our predictions for what lies ahead for the coming year. We are already seeing signs that M&A activity is picking up. In this issue of Insight, Mark Russell provides an update on the state of mergers and acquisitions in the industry.
Improve your team: Many ARM firms are making strategic hires in the new year, which represents a serious commitment of time and money. To hire the best candidates, read on to learn interviewing techniques that can help you gain insights into a candidate’s real capabilities.
Keep your star performers: Bringing on new talent is important, but so is keeping the top performers you already have. Although it is still relatively rare, some agencies have begun experimenting with work-from-home programs in order to accommodate work-life balance for some collectors. Find out how it’s being done in Michael Lamm’s article below.
In the face of a changing landscape for debt collection, the industry continues to drive new ideas and innovation. Feel free to contact me or any member of our team for ideas on how you can build your business!
Mike Ginsberg
President & CEO, Kaulkin Ginsberg
P.S. My colleagues, Mark Russell, Michael Lamm, and I will be at the 13th Annual DBA International Conference coming up February 9-11 in Las Vegas. Please let us know if you’d like to meet at the show.
