Articles
Industry Analysis
- Eye on the Horizon 2012: Emerging Legal, Legislative and Regulatory Trends in the Accounts Receivable Industry
- Video: Q1 2011 M&A Update
- Follow the Warning Signs As You Plot Your Course For 2011
- Special Challenges and Strategies for the Small Agency
- College Class of ’09 to Graduate with a Major in Credit Card Debt
- Recovery Performance May Prove Resilient Despite Increasing Challenges
- Participate in the Best Places to Work in Collections Program
- 2008 M&A Activity in the ARM Industry on Target to Exceed 2007 Results
- Online Medical Records Could Change Healthcare Receivables Strategies
- Q108 M&A Activity in the ARM Industry Active Despite Slowing U.S. Economy
Mergers and Acquisitions
- Video: Q1 2011 M&A Update
- 2008 M&A Activity in the ARM Industry on Target to Exceed 2007 Results
- Q108 M&A Activity in the ARM Industry Active Despite Slowing U.S. Economy
- 2007 M&A in the ARM Industry Still Active But Market Turn May Be Ahead
- Smaller ARM Companies Selling Successfully
Debt Buying
- Getting Current on Pricing in the U.S. Credit Card Debt Purchasing Market
- Valuation Alert for Debt Buyers
- Healthcare Debt: Not Your Typical Portfolio
- U.S. Credit Card Paper Remains the Mainstay of the Debt Buying Market
- Branching Out: Debt Purchasing Firms Expand and Diversify
- Debt Buyers’ Growing Interest in Alternative Asset Classes
- Debt Buying: A Global Phenomenon
Government
- Industry Experts Discuss the Market for Municipal Receivables
- Facing the Budget Crunch: Municipalities Turn to ARM Firms
Healthcare
- Online Medical Records Could Change Healthcare Receivables Strategies
- Healthcare Numbers – From $129 Billion to 3
- State Healthcare Reform and the Collection Industry
Telecommunications
Preparing for a Sale
- Ask the Experts: Is the Buyer a Good Fit?
- Pitfalls to Avoid in a Company Sale: Forgetting About Collection Licenses
- Preparing for a Sale – Getting Your Financial House in Order
- Success Factors in a Company Sale: Managing Client Introductions During Due Diligence
- What Does The Sale Of A Business Really Mean To A Middle-Market Owner?
- Selling to a Financial Buyer
- If I Sell Now, How Will I Get Paid for New Clients?
- What Are the Stages of a Deal?
Business Valuation
- Valuation Alert for Debt Buyers
- Valuing Your Business: Clients Make all the Difference
- How Debt Purchasing Companies are Being Valued in Today’s Market
- Maximizing the Value of Your Business Starts With Your Management Team
- Valuing a Collection Agency in a Hot M&A Market
- What Affects a Company’s Value?
Business Development & Operations
- Hot Marketing Tactics for a Cool Economy
- Data Security Standards May Become More Complex
- Tools to Jump Start Your Disaster Recovery Plan
- Seven Critical Design Elements of Effective Call Centers
- The Organizational Challenges of Growth
- Perception is Reality When Selling Services
- Winning The Account: Tips For Successful RFP Responses
- View From The Other Side: Creditor Criteria For Selecting An Agency
- Tips For Your Disaster Recovery Plan
- The Talk about Certification and Process Management
HR-Recruiting
- Is Your Company a Great Place to Work?
- Client Support Can Be Beautiful
- Four Tips for Successful Recruiting in a Candidate-Driven Market
- Six Steps to Retaining Your Best Employees
- Running Thin: The Search for Talented Collection Pros
- Off-Shoring – Friend or Foe?
- Ask the Recruiter
- Getting On Track with Onboarding
- Don’t Be Afraid of Relocation Expenses with Out of Town Candidates
- I Hired Them…Now What?
Litigation Support
Regulation
- Data Security Standards May Become More Complex
- State Healthcare Reform and the Collection Industry
- From Foti to Davis: Third Party Disclosures in the Answering Machine Age
- Supreme Court Ruling Impacts Email Storage
- Is Your Legal House in Order?