Executive Reports

Kaulkin Ginsberg has published substantive research publications about the outsourced business services (OBS) industry. Drawing largely on our knowledge of and relationships within the industry, these publications are widely recognized as definitive published resources.

From Our Desk to Yours ─ Leadership Series for ARM Executives

The Quarterly Review – Keys to Sustaining Revenues, Tips for Your BOD and Investors, M&A and CFPB Update

On February 20, 2014 Mike Ginsberg and Rozanne Andersen conducted a webinar for executives in the ARM industry that covered: the keys to sustaining and growing revenues in today's marketplace, the top messages to deliver to your Board of Directors, tips to calm your investors, M&A trends and predictions, a CFPB update and the top three compliance issues to address.

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An Industry in Transition
Trends and Events Shaping ARM

The accounts receivable management (ARM) industry has undergone some major changes, which have uprooted the industry as a whole. In our recent webinar with Mike Ginsberg and Rozanne Andersen, we provided insight into the following areas of interest for credit grantors, collection professionals, debt buyers, vendors and other ARM professionals.

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Accounts Receivable Management Industry Report
2013 Midyear Review

Debt collection, long considered one of the oldest professions in the United States, is going through a metamorphosis that is dramatically impacting accounts receivable management (ARM) companies of all sizes. Regulatory and economic changes are having a direct correlation to the way that credit grantors, collection agencies, debt buyers, collection law firms and vendors are running their businesses. In many instances, compliance trumps performance across major market segments as the new age of regulatory oversight sets in, while the economy continues to recover from the worst setback since the Great Depression. Recovery managers and ARM companies alike are revamping established practices to adapt to the "new world order" that is being imposed upon them.

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Q1 2013
Outsourced Business Services Sector Review

The OBS sector continued to enjoy an active M&A market during the first quarter of 2013, despite the roller coaster trends unfolding throughout the global economy. But, as we all know, statistics alone do not tell the whole story about a sector's M&A performance. In this report we will dig into each of the OBS industries and discuss what key trends are unfolding and how they may impact the OBS M&A market throughout 2013, and beyond.

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Revenue Cycle Management
Outsourcing Industry Report

This report provides an overview of the U.S. healthcare revenue cycle management (RCM) industry including its primary service offerings, key market trends, and future growth opportunities. Due to our involvement as a strategic advisor to the RCM industry and its level of attractiveness to strategic and financial buyers, we have also incorporated an overview of the recent merger and acquisition (M&A) activity within this industry and market trends we see unfolding going forward.





Q4 2012 Outsourced Business Services Sector
Year-End Review

Despite the tumultuous trends unfolding in the United States due to a presidential election, pending fiscal cliff and uncertain economic future, the OBS sector experienced a rather robust M&A market in 2012. In fact, it could be described as explosive compared to 2011





Survive Today and Thrive Tomorrow: 8 Tactics from Successful ARM Companies

The stagnant economic recovery combined with increased regulatory scrutiny and compliance requirements has made it particularly challenging for many U.S. based debt collection agencies, debt purchasing companies and debt collection law firms to sustain their business performance and growth.





Kaulkin Ginsberg Q3 2012 M&A Report: Outsourced Business Services Sector Review

Despite some significant upcoming events and their potential impact on the U.S. economy, such as the Presidential election and the expiration of the Bush tax cuts, the outsourced business services (OBS) sector has continued to support an active merger and acquisition (M&A) market.





Customer Relationship Management Outsourcing Industry Report

This complimentary report provides an overview of the customer relationship management (CRM) industry and how it has evolved over the past 50 years. We have summarized the current primary service offerings, industry trends, regulatory activity and emerging market trends.





Kaulkin Ginsberg Q2 2012 M&A Report: Outsourced Business Services Sector Review

Our Q2 2012 report provides M&A and related market trend overviews for the Accounts Receivable Management (ARM), Customer Relationship Management (CRM) and Revenue Cycle Management (RCM) industries, which comprise Kaulkin Ginsberg’s OBS sector. This report also offers an update on regulatory trends from Rozanne Andersen, Esq., and an article from Mike Ginsberg on how owners can avoid pitfalls when negotiating a deal directly with a buyer prospect.





q1

Kaulkin Ginsberg Q1 2012 M&A Report: Outsourced Business Services Sector Review

" Ready, Set, Deal!” was the rallying cry of buyers and sellers in the OBS markets as the volume of completed transactions in Q1 2012 reached their highest level in the past year with 21 deals completed representing almost $700 million in deal value. By comparison, only 8 transactions representing less than $100 million in deal value were completed in Q1 2011. " Learn More


q411

Kaulkin Ginsberg Q4 2011 M&A Report

For the most part, buyers gravitated toward strong performing companies in growth markets (e.g., Healthcare), and underperforming companies with good clients and synergistic cost savings. Deal activity peaked in Q3, but declined again in Q4 as the holidays slowed down due diligence and companies started to focus on strategic planning for 2012.


q311

Kaulkin Ginsberg Q3 2011 M&A Report

In the third quarter of 2011, the number of mergers and acquisitions in the accounts receivable
management (ARM) industry kept pace with deal activity during the same period a year earlier, but total transaction value well exceeded totals from Q3 2010, according to Kaulkin Ginsberg Company, the leading M&A and strategic advisory firm in the outsourced business services sector.


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Events

Collection and Recovery Solutions 2014

Las Vegas, Nevada
May 8th-10th, 2014

This content rich educational conference gives the techniques, strategies and resources for maximizing collection and recovery outcomes, including a session with Mike Ginsberg.

 

CMS World Forum & 5th National Credit & Collection Conference

Lisbon, Portugal
May 22nd-23rd, 2014

Join us at the 2ND CMS World Forum and 5th National Credit & Collection Conference that will bring all the CMS expertise to the Credit and Collection industry worldwide.

 

NCHER 2014 Spring Convention

Ft. Lauderdale, Florida
June 3th-4th, 2014