Executive Reports

Kaulkin Ginsberg has published substantive research publications about the outsourced business services (OBS) industry. Drawing largely on our knowledge of and relationships within the industry, these publications are widely recognized as definitive published resources.

The Accounts Receivable Management Review: Opportunities Abound (2015)

The road to economic recovery since the Great Recession began in 2007 has been slow, particularly for the accounts receivable management (ARM) industry. The new marching order “compliance is king” has proven beneficial for early adapters and the technology and compliance companies serving the industry, who are reaping the benefits of helping others navigate these murky waters. Now, the ARM firms who survived and made these changes are looking to bounce back by capitalizing on new opportunities.

The Accounts Receivable Management Review: Opportunities Abound (2015) is the inaugural report for KG Prime, a distinctive, member-only information service designed exclusively for the leaders of ARM firms. Going forward, all reports and information will only be available to members of this program. To join KG Prime, please email us for more information.

For companies that do not qualify for Prime but are interested in purchasing the report, please email us for pricing.



The 2014 Accounts Receivable Management Midyear Review

The Great Recession that started in the fall of 2007 was the single worst economic event to hit the U.S. since The Great Depression hit in the fall of 1929. Recessionary effects are still felt today throughout the global economy. In the U.S., nearly seven years after its onset we are only now beginning to reach pre-recession levels of economic activity. As for the ARM industry, it has been forever changed.

To request this report, please email us and we will get back to you with a PDF of the report.

Accounts Receivable Management Industry Report
2013 Midyear Review

Debt collection, long considered one of the oldest professions in the United States, is going through a metamorphosis that is dramatically impacting accounts receivable management (ARM) companies of all sizes. Regulatory and economic changes are having a direct correlation to the way that credit grantors, collection agencies, debt buyers, collection law firms and vendors are running their businesses. In many instances, compliance trumps performance across major market segments as the new age of regulatory oversight sets in, while the economy continues to recover from the worst setback since the Great Depression. Recovery managers and ARM companies alike are revamping established practices to adapt to the "new world order" that is being imposed upon them.

To request this report, please email us and we will get back to you with a PDF of the report.


An Industry in Transition
Trends and Events Shaping ARM

The accounts receivable management (ARM) industry has undergone some major changes, which have uprooted the industry as a whole. In our recent webinar with Mike Ginsberg and Rozanne Andersen, we provided insight into the following areas of interest for credit grantors, collection professionals, debt buyers, vendors and other ARM professionals.

To request this report, please email us and we will get back to you with a PDF of the report.

Q1 2013
Outsourced Business Services Sector Review

The OBS sector continued to enjoy an active M&A market during the first quarter of 2013, despite the roller coaster trends unfolding throughout the global economy. But, as we all know, statistics alone do not tell the whole story about a sector's M&A performance. In this report we will dig into each of the OBS industries and discuss what key trends are unfolding and how they may impact the OBS M&A market throughout 2013, and beyond.

To request this report, please email us and we will get back to you with a PDF of the report.

Revenue Cycle Management
Outsourcing Industry Report

This report provides an overview of the U.S. healthcare revenue cycle management (RCM) industry including its primary service offerings, key market trends, and future growth opportunities. Due to our involvement as a strategic advisor to the RCM industry and its level of attractiveness to strategic and financial buyers, we have also incorporated an overview of the recent merger and acquisition (M&A) activity within this industry and market trends we see unfolding going forward.





Q4 2012 Outsourced Business Services Sector
Year-End Review

Despite the tumultuous trends unfolding in the United States due to a presidential election, pending fiscal cliff and uncertain economic future, the OBS sector experienced a rather robust M&A market in 2012. In fact, it could be described as explosive compared to 2011 <

To request this report, please email us and we will get back to you with a PDF of the report.

Kaulkin Ginsberg Q3 2012 M&A Report: Outsourced Business Services Sector Review

Despite some significant upcoming events and their potential impact on the U.S. economy, such as the Presidential election and the expiration of the Bush tax cuts, the outsourced business services (OBS) sector has continued to support an active merger and acquisition (M&A) market.

To request this report, please email us and we will get back to you with a PDF of the report.

Customer Relationship Management Outsourcing Industry Report

This complimentary report provides an overview of the customer relationship management (CRM) industry and how it has evolved over the past 50 years. We have summarized the current primary service offerings, industry trends, regulatory activity and emerging market trends.





Kaulkin Ginsberg Q2 2012 M&A Report: Outsourced Business Services Sector Review

Our Q2 2012 report provides M&A and related market trend overviews for the Accounts Receivable Management (ARM), Customer Relationship Management (CRM) and Revenue Cycle Management (RCM) industries, which comprise Kaulkin Ginsberg’s OBS sector. This report also offers an update on regulatory trends from Rozanne Andersen, Esq., and an article from Mike Ginsberg on how owners can avoid pitfalls when negotiating a deal directly with a buyer prospect.

To request this report, please email us and we will get back to you with a PDF of the report.

q1

Kaulkin Ginsberg Q1 2012 M&A Report: Outsourced Business Services Sector Review

" Ready, Set, Deal!” was the rallying cry of buyers and sellers in the OBS markets as the volume of completed transactions in Q1 2012 reached their highest level in the past year with 21 deals completed representing almost $700 million in deal value. By comparison, only 8 transactions representing less than $100 million in deal value were completed in Q1 2011. "

To request this report, please email us and we will get back to you with a PDF of the report.

LATEST BLOGS

Lessons Learned from the Trenches (Part II)

August 23, 2016

The end of summer triggers a lot of very strong emotions. For parents, it can create a feeling of emptiness as their kids start school. For rabid football fans, it's jubilation as they schedule their fantasy team draft. For business owners who never want the proverbial vacation to end, thoughts of sel ....
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The Industry's Trending Topics

July 27, 2016

Sports enthusiasts may be familiar with ESPN's "Pardon the Interruption" hosted by Michael Wilbon and Tony Kornheiser. The two commentators frequently argue about the top stories of the day in "sports... and o ....
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Lessons Learned from the Trenches (Part I)

July 21, 2016

Most owners fantasize about the day they sell their business. Their visual includes heaping piles of cash, a blue-chip buyer, ceremonially tossing the keys, smiling faces all around, and driving off into the sunset in an expensive convertible with the top down. Paints a ....
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EVENTS

Debt Connection Symposium and Expo 2016

JW Marriott Starr Pass
Tucson, AZ
September 13th-15th, 2016

Dennis and Judy Hammond present Debt Connection Symposium and Expo 2016, focusing on networking and connecting with clients, service providers, product suppliers, agencies, attorneys - at a whole new level.

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FENCA World Congress 2016

Radisson Blu Hotel
Berlin, Germany
September 21st - 24th, 2016

Shaping the collection industry of tomorrow means understanding the key issues of today. The Federation of European National Collection Associations established three main fields of focus to the sustainable revolution of debt collecting: market and innovation, regulation and compliance, and over-indebtedness and debt advice. Each topic is ....

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Commercial Collection Agencies of America Annual Meeting

Delray Beach Marriott
Delray Beach, FL
October 13th - 16th

Mike Ginsberg, President and CEO of Kaulkin Ginsberg, will lead a discussion on "Selling and Purchasing An Agency - Looking at it From Both Sides of the Table." He will have candid discussion in an open forum setting regarding the increasing costs of ....

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