Executive Reports

Kaulkin Ginsberg has published substantive research publications about the outsourced business services (OBS) industry. Drawing largely on our knowledge of and relationships within the industry, these publications are widely recognized as definitive published resources.

The Accounts Receivable Management Review: Opportunities Abound (2015)

The road to economic recovery since the Great Recession began in 2007 has been slow, particularly for the accounts receivable management (ARM) industry. The new marching order “compliance is king” has proven beneficial for early adapters and the technology and compliance companies serving the industry, who are reaping the benefits of helping others navigate these murky waters. Now, the ARM firms who survived and made these changes are looking to bounce back by capitalizing on new opportunities.

The Accounts Receivable Management Review: Opportunities Abound (2015) is the inaugural report for KG Prime, a distinctive, member-only information service designed exclusively for the leaders of ARM firms. Going forward, all reports and information will only be available to members of this program. To join KG Prime, please email us for more information.

For companies that do not qualify for Prime but are interested in purchasing the report, please email us for pricing.



The 2014 Accounts Receivable Management Midyear Review

The Great Recession that started in the fall of 2007 was the single worst economic event to hit the U.S. since The Great Depression hit in the fall of 1929. Recessionary effects are still felt today throughout the global economy. In the U.S., nearly seven years after its onset we are only now beginning to reach pre-recession levels of economic activity. As for the ARM industry, it has been forever changed.

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Accounts Receivable Management Industry Report
2013 Midyear Review

Debt collection, long considered one of the oldest professions in the United States, is going through a metamorphosis that is dramatically impacting accounts receivable management (ARM) companies of all sizes. Regulatory and economic changes are having a direct correlation to the way that credit grantors, collection agencies, debt buyers, collection law firms and vendors are running their businesses. In many instances, compliance trumps performance across major market segments as the new age of regulatory oversight sets in, while the economy continues to recover from the worst setback since the Great Depression. Recovery managers and ARM companies alike are revamping established practices to adapt to the "new world order" that is being imposed upon them.

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An Industry in Transition
Trends and Events Shaping ARM

The accounts receivable management (ARM) industry has undergone some major changes, which have uprooted the industry as a whole. In our recent webinar with Mike Ginsberg and Rozanne Andersen, we provided insight into the following areas of interest for credit grantors, collection professionals, debt buyers, vendors and other ARM professionals.

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Q1 2013
Outsourced Business Services Sector Review

The OBS sector continued to enjoy an active M&A market during the first quarter of 2013, despite the roller coaster trends unfolding throughout the global economy. But, as we all know, statistics alone do not tell the whole story about a sector's M&A performance. In this report we will dig into each of the OBS industries and discuss what key trends are unfolding and how they may impact the OBS M&A market throughout 2013, and beyond.

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Revenue Cycle Management
Outsourcing Industry Report

This report provides an overview of the U.S. healthcare revenue cycle management (RCM) industry including its primary service offerings, key market trends, and future growth opportunities. Due to our involvement as a strategic advisor to the RCM industry and its level of attractiveness to strategic and financial buyers, we have also incorporated an overview of the recent merger and acquisition (M&A) activity within this industry and market trends we see unfolding going forward.





Q4 2012 Outsourced Business Services Sector
Year-End Review

Despite the tumultuous trends unfolding in the United States due to a presidential election, pending fiscal cliff and uncertain economic future, the OBS sector experienced a rather robust M&A market in 2012. In fact, it could be described as explosive compared to 2011





Survive Today and Thrive Tomorrow: 8 Tactics from Successful ARM Companies

The stagnant economic recovery combined with increased regulatory scrutiny and compliance requirements has made it particularly challenging for many U.S. based debt collection agencies, debt purchasing companies and debt collection law firms to sustain their business performance and growth.





Kaulkin Ginsberg Q3 2012 M&A Report: Outsourced Business Services Sector Review

Despite some significant upcoming events and their potential impact on the U.S. economy, such as the Presidential election and the expiration of the Bush tax cuts, the outsourced business services (OBS) sector has continued to support an active merger and acquisition (M&A) market.





Customer Relationship Management Outsourcing Industry Report

This complimentary report provides an overview of the customer relationship management (CRM) industry and how it has evolved over the past 50 years. We have summarized the current primary service offerings, industry trends, regulatory activity and emerging market trends.





Kaulkin Ginsberg Q2 2012 M&A Report: Outsourced Business Services Sector Review

Our Q2 2012 report provides M&A and related market trend overviews for the Accounts Receivable Management (ARM), Customer Relationship Management (CRM) and Revenue Cycle Management (RCM) industries, which comprise Kaulkin Ginsberg’s OBS sector. This report also offers an update on regulatory trends from Rozanne Andersen, Esq., and an article from Mike Ginsberg on how owners can avoid pitfalls when negotiating a deal directly with a buyer prospect.





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Kaulkin Ginsberg Q1 2012 M&A Report: Outsourced Business Services Sector Review

" Ready, Set, Deal!” was the rallying cry of buyers and sellers in the OBS markets as the volume of completed transactions in Q1 2012 reached their highest level in the past year with 21 deals completed representing almost $700 million in deal value. By comparison, only 8 transactions representing less than $100 million in deal value were completed in Q1 2011. " Learn More


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Kaulkin Ginsberg Q4 2011 M&A Report

For the most part, buyers gravitated toward strong performing companies in growth markets (e.g., Healthcare), and underperforming companies with good clients and synergistic cost savings. Deal activity peaked in Q3, but declined again in Q4 as the holidays slowed down due diligence and companies started to focus on strategic planning for 2012.


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Kaulkin Ginsberg Q3 2011 M&A Report

In the third quarter of 2011, the number of mergers and acquisitions in the accounts receivable
management (ARM) industry kept pace with deal activity during the same period a year earlier, but total transaction value well exceeded totals from Q3 2010, according to Kaulkin Ginsberg Company, the leading M&A and strategic advisory firm in the outsourced business services sector.


LATEST BLOGS

How Healthcare ARM Companies Can Take Advantage of Regional Economic Data

August 4, 2015

The healthcare industry is one of the largest market segments; many government officials talk about its impact in such all-encompassing terms that most citizens only consider it on a national level. Looking at broad economic data can have its benefits for politicians, think-tanks, and national health insurers. However, there are limitations for ARM and RCM companies.

Kaulkin Ginsberg recommends ARM companies focused on the healthcare vertical take a regional appro ....
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Ready for Sale

July 27, 2015

I recently read an article by business owner-turned-author John Warrilow entitled "4 Steps to Finding Your Sell Date," in which he tells owners how best to backdate the sale of their business.

....
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Increased Regulation is on the Horizon for Healthcare Collections

July 21, 2015

Healthcare collections account for an estimated $4 - 5.5 billion annually for ARM. At this level, it's the second largest source of collection industry revenue. Given growth rates, policy that limits discharging medical debt through bankruptcy, and the highly fragmented market, ARM and RCM com ....
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EVENTS

DBA International 2015 Executive Summit

Montage Deer Valley
Park City, UT
August 11th-13th, 2015

DBA International's Executive Summit is an intimate event designed to provide the right balance of education, discussion, networking, and breathtaking scenery. A limited audience ensures every voice is heard and the focus is on discussion, not presentations.

Participate in ....

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TRMA Fall Conference 2015

Grand Hyatt Denver
Denver, CO

September 1st-2nd, 2015

TRMA is an industry forum for risk management professionals from the Telecommunications, Pay TV, Utility, Waste Management and other industries to collaborate, understand, and share best practices related to acquisition risk management, customer life-cycle and uncollectible debt issues among its members.

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Debt Connection Symposium and Expo 2015

J.W. Marriott
Austin, TX
September 9th-11th, 2015

Dennis and Judy Hammond present Debt Connection Symposium and Expo 2015, focusing on networking and connecting with clients, service providers, product suppliers, agencies, attorneys - at a whole new level.

Mike Ginsberg, President and CEO of Kaulkin Ginsberg, will host a session on Thursday, ....

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