The State of Technology: Experts Guardedly Optimistic but where are we Headed?

December 5th, 2017

With less than one month remaining in 2017, it’s critical to understand the current state of affairs in the accounts receivable management (ARM) industry, specifically as it relates to technology. Mike Ginsberg was joined by Jason Harrington, Mike McDonnell, and Chad Probst to discuss this important topic in a two-part, informative podcast series.

In the first part of the series, the experts provided their thoughts on the current overall state of the ARM industry. The experts collectively agreed that they were guardedly optimistic of the industry’s future. Later in the podcast, the three discussed the biggest challenges confronting the ARM industry from their perspective. Everything from the ED decision, to consolidation in the market, including the additional costs associated with infrastructure and technology-related components, to compliance, specifically regarding wireless phone utilization, was mentioned.

The second part of this podcast began with the experts discussing the biggest opportunities in the marketplace today. First, how will the industry employ the millennial generation? It’s a people business in which technology still matters. Second, consumers want to pay when they want and how they want to in the new fast-paced economy. Multi-channel communication, via web, email, and text, are increasingly important.

To listen to this highly informative podcast series, log into your KG Prime account, or request a company code for free!

_________________________________________________________________________________

Jason Harrington is a senior vice president and CRO at Ontario Systems, while maintaining nearly 20 years of experience in the industry. A variety of roles including product direction, strategy, and business development, and deep knowledge of collections operations have made him a go-to resource for many of the country’s most-successful ARM organizations. International receivables management and entrepreneurial experience have shaped Jason’s outlook as he’s led Ontario Systems’ revenue generation efforts, which include leading the company’s sales, marketing, product and services teams, with a focus on growing the company’s business in all markets served.

Michael McDonnell serves as RevSpring’s vice president of sales and marketing, and is responsible for leading sales and marketing efforts within the financial services division. In this position, Michael oversees the business development and strategic direction within these respective verticals, working closely with industry leaders and RevSpring’s corporate team. His wealth of experience covers both third-party collection and first-party billing applications including letters and statements, as well as secure electronic communications and payment applications. He retains more than 20 years of business process outsourcing expertise, managing strategic relationships and applications in the ARM industry.

Chad Probst is the vice president of sales and business development at BillingTree. Chad has had a consultative sales background with the ARM, transportation, software, healthcare, and financial service industries for the past 25-plus years. He currently serves on the affiliate committee for ACA International.

 

Mike Ginsberg is the president and CEO of Kaulkin Ginsberg, offering M&A and strategic advisory expertise to the accounts receivable management (ARM) industry for over 25 years, and KG Prime, offering market intelligence for ARM professionals on client industries, economic- and industry-specific trends. He is also co-founder of Topline Valuation Group, providing ARM owners and executives with authoritative technical, financial and benchmarking services designed to improve decisions at the corporate and operational levels.

Leave a Reply

LATEST BLOGS

The State of Mergers and Acquisitions in the ARM Industry

December 7, 2017

As 2017 comes to a close, we share our insights, and 2018 predictions, on the mergers and acquisitions front in the accounts receivable management industry. What will happen regarding pricing? What factors will influence buy and sell decisions in 2018? Is the outlook for M&A in 2018 positive?....

» see this post    » all posts


The State of Technology: Experts Guardedly Optimistic but where are we Headed?

December 5, 2017

With less than one month remaining in 2017, it's important to understand the current state of affairs of the ARM industry, specifically as it relates to technology. Where is the industry going? What challenges does the industry face? This two-part, informative podcast series answers those questions!....

» see this post    » all posts


Credit Cards in the Economy: A Joyful Resurgence for the ARM Industry this Holiday Season and Beyond

December 4, 2017

Black Friday and cyber week recently concluded, and the winter shopping season is progressing, credit card use should grow exponentially compared to the prior 10 months of 2017. Families and individuals confront tantalizing price markdowns on various goods and services, and will be more prone to utilize their credit cards. As such, KGC examined various credit card data as they relate to the economy. ....

» see this post    » all posts


RECENT ANNOUNCEMENTS

Kaulkin Ginsberg Company announces the addition of the U.S. federal government market segment on KG Prime.

December 5, 2017

As part of Kaulkin Ginsberg expanding market intelligence series on KG Prime, their market research team recently retrieved and examined data regarding the US federal government market segment.....

» see more




Kaulkin Ginsberg Company Teams up with Topline Valuation Group to Offer a New Valuation Service

November 21, 2017

Kaulkin Ginsberg, in conjunction with its sister company Topline Valuation Group, announces the release of a product that provides ARM company owners with an in-depth assessment of their company's strategic opportunities.....

» see more




Kaulkin Ginsberg Company Releases Middle Market ARM Benchmarking Report

October 12, 2017

Kaulkin Ginsberg Company announced it's release of the middle-market ARM Benchmarking Report available to KG Prime Universal members.....

» see more