Spring 2017 Research Fellowship Program Analyzes International Outsourced Business Services

February 1st, 2017

COLLEGE PARK, Md. – Kaulkin Ginsberg, the leading consultancy and M&A advisory firm for the outsourced business services (OBS) industry, began the eighth semester of its Research Fellows Program on January 30th in conjunction with the University of Maryland, College Park’s Department of Economics. Fellows will be analyzing and developing market research reports on the German, U.K., Australian, and Canadian OBS industries, with a particular focus on collection agencies and call centers.

This 13-week program offers undergraduate students the opportunity to work in groups alongside Kaulkin Ginsberg’s experienced market research team to collect high-level data for executives in the ARM industry. Research conducted by the Fellows Program in prior semesters has covered U.S. consumer debt markets such as healthcare, student lending, financial services, cable & telecommunications, and much more.

Kaulkin Ginsberg has observed the international expansion of many leaders within the OBS industry such as Encore Capital Group, Portfolio Recovery Associates, and Teleperformance to name just a few. This prompted us to examine the historical and projected growth of OBS in other developed credit economies through the fellowship program in 2017.

"We are excited to be starting up another semester on campus at the University of Maryland with our Research Fellows Program,” said Mike Ginsberg, President and CEO of Kaulkin Ginsberg. ”Students were, once again, carefully selected by Dr. Cindy Clement, Director of Undergraduate Economics. Their access to the University’s powerful research capabilities will prove extremely beneficial as they help us size these markets, explore the rules and regulations that govern them, examine the industries that utilize OBS, and analyze the economic impact of collection agencies and call centers on their respective economies."

Both Michael Thomas, Senior Associate & Director of Research, and Jared Lese, Market Research Analyst, at Kaulkin Ginsberg, participated in the fellows program during its first year and now oversee the program. They each had interesting insights to share on their experience with the program.

"Deciding on a post-graduation career is nothing short of stressful and nerve-racking. Our goal is to provide fellowship students with insight into potential careers such as market research and consulting, and to help them build professional contacts with what could be a future employer,” said Mr. Thomas.

“Providing current students with an opportunity to gain market research experience by applying the theories and knowledge they’ve learned in class to real-world situations is truly rewarding, especially since it’s my alma mater,” Mr. Lese said. “The program has come a long way since I first participated in fall 2013, and I look forward to working with students as it continues to grow and develop.”

For more information about the Research Fellows Program, please contact Michael Thomas at mthomas@kaulkin.com.


About Kaulkin Ginsberg

Since 1989, Kaulkin Ginsberg has provided strategic advisory services to the accounts receivable management (ARM) industry and middle-market companies in the D.C. region. Owners, executives, investors, and professionals rely on Kaulkin Ginsberg for the insight, access, and information needed to make critical decisions. In keeping with their mission to be the most knowledgeable and trusted advisors to the OBS community, Kaulkin Ginsberg and the University of Maryland’s Department of Economics launched the Research Fellowship Program in 2013 to help students understand the importance of high-end research in the professional world. For more about Kaulkin Ginsberg, please visit www.kaulkin.com.

About the University of Maryland’s Department of Economics

The University of Maryland’s Department of Economics is ranked in the top 20 economics program in the country in the most recent National Academy of Sciences study. The department has about 40 faculty members. The size and diversity of the faculty permits study in virtually every major theoretical and applied area of economics, including advanced macro and micro, comparative institutional economics, econometrics, economic development, economic history, environmental and natural resource economics, industrial organization, international economics, labor economics, political economy, and public economics.

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