Increasing profitability through operational efficiency

April 12th, 2010

Bringing the Best Practices in U.S. Collections to Russia

Challenge
In 2007, Moscow-based Pristav Collection Agency saw signs that the Russian economy was in trouble. They knew that the key to surviving a downturn was to operate at maximum efficiency, but they didn’t have the in-house expertise to determine what the necessary improvements should be.

Solution
Pristav knew that the U.S. market led the way in developing best collection practices and that the basics for operating a collection agency in the U.S. would translate well to the Russian market. They researched U.S. consulting firms and hired Kaulkin Ginsberg for an operational consulting engagement. One of our operational consulting partners, Patti Dunn visited the site in Russia to identify opportunities to streamline the operation. She conducted an extensive review of their current processes, technologies, and procedures. After a thorough assessment, one of her recommendations was to purchase a dialer to better streamline the outbound calling process. She also recommended better reporting processes and that they implement a standardized letter process.

Result
When the Russian retail banking industry nearly ground to a halt in 2009 and other Russian collectors were retrenching, Pristav had the most successful year in its history. The company doubled its customer base; increased collections in ruble terms by 54 percent; and increased revenue by 63 percent in ruble terms. The company also grew substantially in dollar terms with record profits. These milestones were achieved while keeping employee headcount basically flat.

What can we do for you?

Contact Mike Ginsberg,  at 240-499-3800 or by email to discuss your interests in confidence.

Comments are closed.

LATEST BLOGS

The American Health Care Act: Potential Effects on ARM

March 20, 2017

Seven years after former President Barack Obama signed his signature bill, The Patient Protection and Affordable Care Act (ACA), there may actually be a repeal and replacement bill, hopefully fixing some of the problems incurred through the ACA. However, It's not clear whether this new bill will correct all of the problems associated with the ACA without creating a few new problems of its own. ....

» see this post    » all posts


Semiannual Employment Outlook for Q4 2016: Continued Optimism

March 17, 2017

Kaulkin Ginsberg's market intelligence team is optimistic about the current U.S. employment environment, specifically as it relates to the ARM industry. Overall, we believe the data suggests a significant increases in consumer spending will take place that will eventually drive debt accumulation throughout the economy, and thereby increasing revenue potential for the ARM industry.....

» see this post    » all posts


Will a Reduction in the Fed's Mortgage-Bond Holdings Impact Enterprise Business Valuations?

March 8, 2017

Since the Great Recession, key interest rates have been artificially low due to the Fed's QE plan, but as the Fed begins to sell MBS on the open market and decreases the size of its balance sheet, interest rates are expected to increase above and beyond changes in the federal funds rate. Without a doubt, this will have a significant impact on the U.S. economy, the ARM industry, and enterprise business valuations in 2017 and beyond.....

» see this post    » all posts


RECENT ANNOUNCEMENTS

ACA of Texas Publishes "Three Critical Healthcare Industry Trends for Outsourced Business Services" in its Winter 2017 Magazine

March 16, 2017

The ACA of Texas Publishes "Three Critical Healthcare Industry Trends for Outsourced Business Services" by Kaulkin Ginsberg in its Winter 2017 Magazine. Kaulkin Ginsberg details its belief that the growth in patient lending and financing programs, clinical integration networks, and physician quality reporting systems for the Centers for Medicare and Medicaid Services (CMS) could have profound effects on companies focused on servicing healthcare providers in 2017 and beyond.....

» see more




ACA of Texas Publishes "M&A Trends in the U.S. ARM Industry" in its Winter 2017 Magazine

March 15, 2017

The ACA of Texas Publishe "M&A Trends in the U.S. ARM Industry" an article by Kaulkin Ginsberg in its Winter 2017 Magazine. This article examines the key trends and developments driving M&A activity in the U.S. ARM industry by market segment.....

» see more




Mike Ginsberg Leading Panel Discussion at DBA International 20th Anniversary Conference

February 1, 2017

Mike Ginsberg, President and CEO of Kaulkin Ginsberg, will be speaking in a panel discussion on Trends in Debt Buying on Wednesday, February 8th at the DBA International 20th Anniversary Conference in Las Vegas, Nevada....

» see more