Determining Any Roadblocks to Growth

April 12th, 2010

You get a check-up, your car gets a check-up,
what about your most important asset?

Many businesses reach a point when revenues plateau, and management is challenged to continue the growth of the company. For peak performance, businesses need check-ups, too.

Challenge:
A small contingency collection agency was suffering from flat year-over-year revenue and bottom line growth. This agency serviced only local and regional clients, but had an opportunity to obtain a national credit grantor as a client. Before going after the client, management wanted to be sure their operations could support it.

Solution:
The owner hired us for an operational assessment. Our team of advisors has deep experience both as credit grantors and agency operators. Our experts visited the agency, talked to collectors and management, assessed its overall infrastructure to support larger clients, evaluated its collector training program, audited client account records, and evaluated their use of technology.

We found the agency to be very well-managed at its current level; however, there were several areas where improvement was needed to support a national credit grantor account.

We recommended upgrading their systems to allow for electronic payments. We also suggested improvements to work-flow processes, current documentation, and reporting procedures so they would hold up to the typical standards of larger clients. Our biggest concern – and a red flag to the potential client – was the high rate of new collector turnover. We proposed major improvements in their training program to address this problem.

As an objective third-party, we were able to make frank recommendations to the owner so he could direct management to improve the operation. By taking office politics out of the equation, the owner was able to assess the right course of action, which ultimately resulted in getting the new national client.

What can we do for you?

Contact Mike Ginsberg,  at 240-499-3800 or by email to discuss your interests in confidence.

Comments are closed.

LATEST BLOGS

What Happens When a Whale Gets Swallowed?: The Potential Sale of Tenet Healthcare Could Significantly Impact U.S. ARM Companies

September 21, 2017

One of the largest players, Tenet Healthcare, announced last week that it is exploring alternatives, including a potential sale. What impact will a transaction involving one of the largest for-profit hospital systems have on the ARM industry? Let's take a look.....

» see this post    » all posts


The Accounts Receivable Management Industry Deserves Greater Support

September 19, 2017

According to numerous studies by universities and government agencies, the accounts receivable management industry is critically important to the success of the U.S. credit economy the largest in the world. However, the ARM industry, unlike many other industries, does not receive the most favorable endorsements from regulators or the media, despite its importance to the U.S. economy.....

» see this post    » all posts


The Economy's Effect on the ARM Industry: The KG Prime Index

September 13, 2017

Fluctuations in the U.S. economy can significantly affect the performance of the ARM industry. Although numerous indicators interact with the industry's many segments, certain variables are far more impactful than others. Taking our analysis of the aforementioned economic variables and their interaction with the ARM Industry a step further, Kaulkin Ginsberg's market research team developed The KG Index with the goal of examining the effects of these economic variables on the ARM industry relative to a base period of Q4 2007. ....

» see this post    » all posts


RECENT ANNOUNCEMENTS

Kaulkin Ginsberg Company to Release Exclusive and Comprehensive Index

September 13, 2017

Kaulkin Ginsberg Company will release an exclusive and comprehensive index detailing the economy's effect on the ARM industry. ....

» see more




The Kaulkin Ginsberg Fall 2017 Fellowship Semester Begins

September 12, 2017

Kaulkin Ginsberg Company, in conjunction with the University of Maryland, College Park's Department of Economics, began its fall 2017 fellowship semester earlier this month for the fourth year.....

» see more




Kaulkin Ginsberg Announces the Acquisition of Remit Corporation by Eastern Revenue

August 17, 2017

Kaulkin Ginsberg Company announced today the acquisition of Remit Corporation, a well-established regional collection agency founded by Harry Strausser III, and based in Bloomsburg, Pennsylvania, by Eastern Revenue, Inc.....

» see more