Avoid Getting Bitten by ASPs

May 1st, 2005

Benefits of ASPs

Application Services, sometimes referred to as "software-as-a-service" (SaaS) or "on-demand" services, offer many critical advantages to purchasing software off the shelf. With an Application Service Provider (ASP), you access the software through an Internet connection and pay a service fee. Since the service provider houses the software, it’s not necessary to divert internal resources; the entire process of system upgrades, testing and implementation happens without your having to worry about it. Another major advantage to ASPs is that your capacity is immediately expandable. If you need to increase your storage space or call volume, it can be done quickly, without the need to purchase additional hardware. In fact, in most cases the use of an ASP alleviates the need to purchase any new hardware at all.

The ASP may also be able to provide solutions or tools that you may not have been aware of. The use of an ASP is like reaping the benefits of being in a user group. The product you are paying for is the result of your vendor’s extensive experience in solving similar problems for other clients.

What to consider

Conducting your customary due diligence in vetting potential vendors is as important in selecting an ASP as it is with any other service provider. Basic issues to address include:

  • Vendor fit
    • Does the tool provide the solutions you need? How customizable is the system?
    • What is covered in the service level agreement?
    • Do you have a good culture fit with the vendor? Will you be able to work together?
  • Customer support
    • What is the typical response time to technical issues?
    • What are the hours of operation for the help desk/technical support? Is there an emergency after-hours contact available?
    • What training is available for the new system?
  • Data security
    • Who has access to the servers and what is their level of security clearance?
    • What security systems do they have in place?
    • How is the data backed up? How often and where is this backup data stored?
  • Physical plant
    • How secure is the physical environment where the servers reside?
    • What primary and redundant systems do they have for electricity, Internet connectivity, and the servers themselves?
    • What is their disaster recovery plan?

The pressure on profit margins within the industry is driving the adoption of technology, and collection technologies are rapidly moving toward ASP models. Services currently available through ASPs include collection software, payment processing, voice broadcasting, predictive dialers and document imaging & retrieval.

If you’d like more information on the ASP technologies we offer through Kaulkin Information Systems, please contact Mike Binko at 301-907-0840 ext. 115, or by email.

Comments are closed.

LATEST BLOGS

New York State Now Offers Free College Tuition: The Potential Beginning of a Major Nationwide Trend

April 27, 2017

The Department of Education contract for debt collection services is one of the most lucrative and sought after contracts today by ARM companies. However, state-level legislation like The Excelsior Scholarship could have profound effects on the student loan market.....

» see this post    » all posts


Non-Employment Index: An Alternative Employment Stat

April 26, 2017

The U.S. unemployment rate is a popular measure for looking at the health of the U.S. economy, but alternative measures like the non-employment index may provide even greater insight. In this blog, Kaulkin Ginsberg's analysts examine the strength of the U.S. economy using this alternative measure and its relation to the ARM industry.....

» see this post    » all posts


Healthcare: The Ever-Growing Industry

April 25, 2017

The healthcare industry is one of the most widely analyzed industries in the US due to its seemingly never ending growth. As such, it's no surprise the ARM industry is so focused on the potential impact of a repeal and replace bill for the ACA. ....

» see this post    » all posts


RECENT ANNOUNCEMENTS

ACA of Texas Publishes "Three Critical Healthcare Industry Trends for Outsourced Business Services" in its Winter 2017 Magazine

March 16, 2017

The ACA of Texas Publishes "Three Critical Healthcare Industry Trends for Outsourced Business Services" by Kaulkin Ginsberg in its Winter 2017 Magazine. Kaulkin Ginsberg details its belief that the growth in patient lending and financing programs, clinical integration networks, and physician quality reporting systems for the Centers for Medicare and Medicaid Services (CMS) could have profound effects on companies focused on servicing healthcare providers in 2017 and beyond.....

» see more




ACA of Texas Publishes "M&A Trends in the U.S. ARM Industry" in its Winter 2017 Magazine

March 15, 2017

The ACA of Texas Publishe "M&A Trends in the U.S. ARM Industry" an article by Kaulkin Ginsberg in its Winter 2017 Magazine. This article examines the key trends and developments driving M&A activity in the U.S. ARM industry by market segment.....

» see more




Mike Ginsberg Leading Panel Discussion at DBA International 20th Anniversary Conference

February 1, 2017

Mike Ginsberg, President and CEO of Kaulkin Ginsberg, will be speaking in a panel discussion on Trends in Debt Buying on Wednesday, February 8th at the DBA International 20th Anniversary Conference in Las Vegas, Nevada....

» see more