Industry Focus

Since 1991, Kaulkin Ginsberg has been dedicated to advising the owners and executives of outsourced business services (OBS) companies on how best to achieve their growth and exit objectives. While the vast majority of our clientele has been headquartered in North America, we support the needs of our clients globally.
Our advisory services are specifically geared toward privately owned companies typically with revenues ranging from $5 to more than $100 million.  Our clients effectively leverage people, processes and technology to deliver superior service and shareholder returns.  

We have advised OBS companies with a wide array of service offerings, however there are three core OBS industries that the vast majority of our clients support:

Accounts Receivable Management (ARM) – Purchasing and all stages of collecting delinquent/charged-off consumer, commercial and government debt

Revenue Cycle Management (RCM)– Handling patient eligibility, transaction processing, and claims management needs of healthcare clients

Customer Relationship Management (CRM) – Developing and managing customer relationships via outbound and inbound call center services

As our clients and their core industries continue to evolve, so too do our service offerings and expertise. We are excited about the opportunities that exist within the OBS sector and are committed to maintaining our specialization for decades to come!

 

LATEST BLOGS

DCS 2014 Presentation - Fast Tracks for ARM Executives

September 18, 2014

Last week at DCS 2014, I presented on the topic Where is the ARM Industry Heading during the Fast Tracks segment. Living up to its name, Fast Tracks is intended to provide the audience with quick bursts of information on specific topics. Here are a few of the pressing topics I covered:

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    Mid-Year Predictions: What to Watch for in the ARM Industry

    September 9, 2014

    Nearly seven years after the onset of the Great Recession, we are only now beginning to reach pre-recession levels of economic activity. The U.S. ARM industry has been forever changed. As strategic planning is a big focus in the fall for most executives, here are some of our mid-year predictions for the ARM industry:

    Prediction #1 - As this graphic illustrates, we expect that more consumers will wind up in collections, and ....
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    Healthcare and the Amazing Aging U.S. Population

    September 2, 2014

    (This and other client markets of the U.S. ARM industry were evaluated in our 2014 Accounts Receivable Management Midyear Review. Click here to request your copy now).

    Between 2016 and 2034 the baby boomer generation the largest population group in the United States will begin retiring from the labor force. Baby boomers include all people born in the United States between the years 1946-1964, estimated to be 77.3 mill ....
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EVENTS

2014 TRMA Fall Conference


Hilton Portland & Executive Tower, Portland, Oregon
September 30th- October 1st, 2014

Click here for more information.....

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FCIB 25th Annual Global Conference


The Sheraton Inner Harbor Hotel, Baltimore, MD
October 12th-14th

Join FCIB in Baltimore this October for three days of networking with your peers from around the world and educational sessions led by i....

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ARM U


FHI 360 Conference Center, Washington, DC
October 14th-15th, 2014

ARM-U will feature educational presentations, panel discussions and networking opportunities with industry experts, peers and vendors. ....

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