Industry Focus

Since 1991, Kaulkin Ginsberg has been dedicated to advising the owners and executives of outsourced business services (OBS) companies on how best to achieve their growth and exit objectives. While the vast majority of our clientele has been headquartered in North America, we support the needs of our clients globally.
Our advisory services are specifically geared toward privately owned companies typically with revenues ranging from $5 to more than $100 million.  Our clients effectively leverage people, processes and technology to deliver superior service and shareholder returns.  

We have advised OBS companies with a wide array of service offerings, however there are three core OBS industries that the vast majority of our clients support:

Accounts Receivable Management (ARM) – Purchasing and all stages of collecting delinquent/charged-off consumer, commercial and government debt

Revenue Cycle Management (RCM)– Handling patient eligibility, transaction processing, and claims management needs of healthcare clients

Customer Relationship Management (CRM) – Developing and managing customer relationships via outbound and inbound call center services

As our clients and their core industries continue to evolve, so too do our service offerings and expertise. We are excited about the opportunities that exist within the OBS sector and are committed to maintaining our specialization for decades to come!



Podcast: What the ED Contract Delay Means for ARM

October 24, 2016

The wait for the U.S. Department of Education's unrestricted contract drags on. Kaulkin Ginsberg speculated in a recent blog that ED would make awards at the end of their fiscal year on September 30th, but that day came and went without any updates. However, just last week ED announced they now intend to grant contracts by the end of calendar year 2016, ext ....
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Private Equity Buyers and Investors: An alternative exit strategy

October 19, 2016

Selling a business is typically considered an owner's ultimate exit strategy. However, there are a number of factors that need to be considered before taking this step, and perhaps the most important - money aside - is the effect a sale will have on your lifestyle. Although playing golf every ....
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Podcast: The U.S. Dept. of Treasury Contract

October 13, 2016

At midnight on Thursday, October 13, proposals are due from collection agencies for the milestone U.S. Department of Treasury contract to collect non-tax debt. Mike Ginsberg conducted an informative discussion with federal contract expert Randy Kamm about the significance of this contract, the potential for new business in the ARM industry, and what participants should expect from this procurement process. This podcast is a product of KG Prime, Kaulkin Gins ....
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NARCA 2016 Fall Conference

The Cosmopolitan
Las Vegas, NV
October 26th-29th, 2016

NARCA conferences provide a forum to attend cutting-edge educational sessions, earn CLE credits, attend client meetings, and network with professionals from creditors rights law firms, clients and credit grantors, buyers and sellers of consumer debt, and vendors of innovative products and services. NARCA conferences generally attract more ....

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DBA International's 20th Annual Conference

ARIA Resort and Casino
Las Vegas, NV
February 7th-9th, 2017

The premier industry event celebrates its 20th anniversary! DBA International is in full gear making preparations for its 20th Annual Conference. It's one of the most well-attended events in the industry, attracting more than 1,100 participants. The event provides abundant ....

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Collection and Recovery Solutions 2017

Four Seasons Hotel
Las Vegas, NV
May 10th-12th, 2017

This content rich educational conference gives the techniques, strategies and resources for maximizing collection and recovery outcomes. Our goal is to enrich the intensity of the conference for the exhibitor, attendee and sponsor alike with an unparalleled learning experience. This is an exclusive gathering ....

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