Industry Focus

Since 1991, Kaulkin Ginsberg has been dedicated to advising the owners and executives of outsourced business services (OBS) companies on how best to achieve their growth and exit objectives. While the vast majority of our clientele has been headquartered in North America, we support the needs of our clients globally.
Our advisory services are specifically geared toward privately owned companies typically with revenues ranging from $5 to more than $100 million.  Our clients effectively leverage people, processes and technology to deliver superior service and shareholder returns.  

We have advised OBS companies with a wide array of service offerings, however there are three core OBS industries that the vast majority of our clients support:

Accounts Receivable Management (ARM) – Purchasing and all stages of collecting delinquent/charged-off consumer, commercial and government debt

Revenue Cycle Management (RCM)– Handling patient eligibility, transaction processing, and claims management needs of healthcare clients

Customer Relationship Management (CRM) – Developing and managing customer relationships via outbound and inbound call center services

As our clients and their core industries continue to evolve, so too do our service offerings and expertise. We are excited about the opportunities that exist within the OBS sector and are committed to maintaining our specialization for decades to come!

 

LATEST BLOGS

Where Does the ARM Industry Fit on the Endgame Curve?

August 26, 2015

Over the past few months, I have been asked repeatedly if the U.S. accounts receivable management (ARM) industry is consolidating. My short answer is yes, the ARM industry is in the midst of consolidation for the very first time.

I did some research about consolidating industries and stumbled upon A.T. Kearney's Merger Endgame methodology. The gl ....
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Outlook for the U.S. Health Insurance Market

August 18, 2015

The U.S. health insurance market is on the cusp of change: four of the five largest health insurance providers are attempting to merge and embrace economies of scale, and bad debt is on the rise.


Although the health insurance market isn't as consolidated as the cable and telecommu ....
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How Healthcare ARM Companies Can Take Advantage of Regional Economic Data

August 4, 2015

The healthcare industry is one of the largest market segments; many government officials talk about its impact in such all-encompassing terms that most citizens only consider it on a national level. Looking at broad economic data can have its benefits for politicians, think-tanks, and national health insurers. However, there are limitations for ARM and RCM companies.

Kaulkin Ginsberg recommends ARM companies focused on the healthcare vertical take a regional appro ....
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EVENTS

TRMA Fall Conference 2015

Grand Hyatt Denver
Denver, CO

September 1st-2nd, 2015

TRMA is an industry forum for risk management professionals from the Telecommunications, Pay TV, Utility, Waste Management and other industries to collaborate, understand, and share best practices related to acquisition risk management, customer life-cycle and uncollectible debt issues among its members.

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Debt Connection Symposium and Expo 2015

J.W. Marriott
Austin, TX
September 9th-11th, 2015

Dennis and Judy Hammond present Debt Connection Symposium and Expo 2015, focusing on networking and connecting with clients, service providers, product suppliers, agencies, attorneys - at a whole new level.

Mike Ginsberg, President and CEO of Kaulkin Ginsberg, will host a session on Thursday, ....

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FCIB 26th Annual Global Conference

Marriott Miami Biscayne Bay
Miami, FL
October 11th-13th, 2015

Join FCIB in Miami this October for three days of networking with your peers from around the world and educational sessions led by industry experts.

Dig deep into the most pressing issues facing international credit professionals ....

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