Industry Focus

Since 1991, Kaulkin Ginsberg has been dedicated to advising the owners and executives of outsourced business services (OBS) companies on how best to achieve their growth and exit objectives. While the vast majority of our clientele has been headquartered in North America, we support the needs of our clients globally.
Our advisory services are specifically geared toward privately owned companies typically with revenues ranging from $5 to more than $100 million.  Our clients effectively leverage people, processes and technology to deliver superior service and shareholder returns.  

We have advised OBS companies with a wide array of service offerings, however there are three core OBS industries that the vast majority of our clients support:

Accounts Receivable Management (ARM) – Purchasing and all stages of collecting delinquent/charged-off consumer, commercial and government debt

Revenue Cycle Management (RCM)– Handling patient eligibility, transaction processing, and claims management needs of healthcare clients

Customer Relationship Management (CRM) – Developing and managing customer relationships via outbound and inbound call center services

As our clients and their core industries continue to evolve, so too do our service offerings and expertise. We are excited about the opportunities that exist within the OBS sector and are committed to maintaining our specialization for decades to come!



What's Behind the Drop-Off in Deal Volume?

October 7, 2015

After a significant uptick in mergers and acquisitions in the ARM industry over the past two years, we are experiencing a modest slowdown in 2015. This is not because buyers and sellers lack interest in completing transactions - there is plenty of interest. Instead, two major motives are driving this tre ....
» see this post    » all posts

M&A Integration: Where the Real Fun Begins

October 1, 2015

Congratulations! You just made an acquisition. Now what?

Growth through strategic acquisitions can offer tremendous returns on investment (ROI) for your business by providing instant growth in revenue and profitability. The revenue compon ....
» see this post    » all posts

ARM in Focus: the Utilities Industry

September 30, 2015

The utilities industry is not nearly as sexy as the healthcare or student loans segments, which always seem to be in the news. Despite the lack of publicity, the utilities industry deserves some attention because it presents opportunities for first- and third- ....
» see this post    » all posts


FCIB 26th Annual Global Conference

Marriott Miami Biscayne Bay
Miami, FL
October 11th-13th, 2015

Join FCIB in Miami this October for three days of networking with your peers from around the world and educational sessions led by industry experts.

Dig deep into the most pressing issues facing international credit professionals ....

» see more

First Party Outsourcing Summit

Oakridge Hotel & Conference Center
Minneapolis, MN
October 13th-14th, 2015

Gain new perspective at this first-ever summit focused completely on the unique challenges of first-party outsourcing!

From credit cards to telecom to auto to utility to retail to health care and beyond... ....

» see more

NARCA 2015 Fall Collection Conference

Marriott Marquis
Washington, D.C.
October 14th-17th, 2015

Start looking ahead to the NARCA 2015 Fall Collection Conference, and join other NARCA members at the new Marriott Marquis in Washington, DC.

Every NARCA conference gives you the best subject matter experts, discussions about issues that impact your business, great ....

» see more