Accounts Receivable Management

Debt collection has been an integral part of the U.S. economy since the time that consumers and businesses first paid for goods and services on credit.  While the early forms of debt collection were legal in nature and resolved in a courtroom, small collection agencies sprouted up across the country as installment plans and retail accounts became more common. Original bill collectors were called “door knockers” because they went door-to-door to collect debts. This form of debt collection disappeared in 1977 with the establishment of the Fair Debt Collection Practices Act (FDCPA), which regulated how, when and where a collector can contact a debtor and mandated specific notice and disclosure requirements. As a result, collection agencies incorporated letters, phone calls and legal collection efforts into their liquidation strategies instead of door-to-door efforts.

While this transition was challenging, the ARM industry was ultimately reshaped for the better.  As our credit economy grew, collection agencies were forced to improve their business processes. Advancements in technology helped to support dramatic increases in new business and the new collection strategies enabled collection agencies to improve their financial and operational results while adhering to the federal and state regulations. Collection agencies expanded their service offerings to better meet their clients’ needs and respond to changing market economic/market conditions, including offering pre-collect courtesy calls and portfolio acquisitions services.  

Today, the ARM industry has become a global solution, comprised of small, mid-market and large companies that offer four primary services for commercial and consumer credit grantors as well as federal, state and local government agencies:

Third Party Collections – Otherwise known as contingency collections, this service is provided by collection agencies who contact a debtor on behalf of a client under the name of the agency. Third party agencies are paid a contingency fee, or a percentage of the amount collected.  Consumer agencies need to be properly licensed and bonded, and adhere to the FDCPA.

First Party Collections – This service is provided by collection agencies or outsourced call center companies, who contact debtors on behalf of a client under the name of the client. The callers are very courteous and focused on maintaining the client relationship. The client usually pays the agency under a fee-for-service arrangement, although some engagements have a contingency fee component.

Legal Collections – This service is provided by law firms, and may or may not involve legal action. Typically, a law firm will send the debtor a letter acknowledging they are representing the client and explaining that further legal action may be taken if the debtor does not resolve the outstanding debt.

Debt Purchasing – This service is provided by debt purchasing companies who acquire portfolios of delinquent or charged-off accounts from credit issuers. This service has been in existence since the 1960s, but became more popular in the 1980s when the Resolution Trust Corporation (RTC) sold large portfolios of delinquent debt to fund the government’s bailout of failed savings and loans.

While the ARM industry continues to evolve, Kaulkin Ginsberg is available to advise  those ARM companies who are committed to maximizing  their growth and exit objectives, as we have been since 1991.

Financial Asset Management sale to American Capital Strategies (NASDAQ: ACAS).

West Corp‘s (NASDAQ: WSTC) strategy to enter the ARM industry, resulting in the acquisition of Attention, LLC.

United Recovery Systems acquired by Audax Group

United Recovery Systems, L.P., a debt collection agency specializing in bank card / credit card contingency collections, was acquired by Audax Group, a private equity group providing investment capital for middle market companies.

 

 

 

 

LATEST BLOGS

Four Trends that Signal Growth in the Financial Services Industry

May 6, 2016

The Great Recession hit the financial services industry - and the ARM companies that serve it - the hardest. Even now, this segment is still recovering; new regulatory policies are forcing banks to shift some of their focus toward compliance, taking resources away from business-gro ....
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The International Collectors Group Continues to Add Value for ARM

May 5, 2016

Last week, the largest accounts receivable management firms from around the world gathered for the annual International Collectors Group meeting. First-time attendees networked with established members who are the leaders of the oldest and largest ....
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Don't Get Burned By Your Insurance

May 3, 2016

By: Rozanne Andersen, Vice President and Chief Compliance Officer, Ontario Systems

Reading the fine print of your company's errors and omissions (E&O) insurance policy is about as interesting as reading a mutual fund prospectus. The font is small, the text is nuanced, the subject is boring, and, in m ....
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EVENTS

2016 ACA International Convention & Expo

Hyatt Regency Convention Center
Denver, CO
June 16th-18th, 2016

The ACA heads to Denver, a city only 340 miles from the exact center of the continental United States. This year, the convention will feature interactive sessions including coffee chats, technology best ideas, round-table discussion groups, deeper dive sessions, ....

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DBA International 2016 Executive Summit

Omni Hotel
Hilton Head, SC
August 2nd-4th, 2016

DBA International's Executive Summit is an intimate event designed to provide the right balance of education, discussion, networking, and breathtaking scenery. A limited audience ensures every voice is heard and the focus is on discussion, not presentations.

This beautiful beach ....

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Debt Connection Symposium and Expo 2016

JW Marriott Starr Pass
Tucson, AZ
September 13th-15th, 2016

Dennis and Judy Hammond present Debt Connection Symposium and Expo 2016, focusing on networking and connecting with clients, service providers, product suppliers, agencies, attorneys - at a whole new level.

Click here for more ....

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